I have quite some experience in working with computers and I think I know when some piece of software is user friendly or not. And besides I can get really annoyed and impatient when I encounter a system that does not work as I expect it to do. And this happened to me on our last holiday. We were in a hotel and the tv had a full menu with everything you could imagine. However I found it very slow and impossible to use! Why can't they just make good hotel software, I wondered. Many guests have to use those systems and I simply cannot imagine that I am the only one having troubles with it.